Shipping policy

SHIPPING POLICY

Last updated: August 2, 2026

SHIPPING DESTINATIONS

Zyvera Nail currently ships to eligible addresses within the United States only. International shipping is not currently available.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment is successfully confirmed. Business days exclude weekends and U.S. federal holidays.

Processing times may be extended during holidays, high-volume periods, inventory verification, severe weather, or circumstances outside our reasonable control.

SHIPPING RATES

Standard Shipping: $8.00

Free Standard Shipping: Available on orders of $70.00 USD or more after discounts and before applicable taxes.

Any available shipping charge will be displayed at checkout before payment is completed.

ESTIMATED DELIVERY TIME

After an order has been processed and shipped, standard transit generally takes 3–7 business days.

The total estimated time from order confirmation to delivery is approximately 4–10 business days.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, service interruptions, address problems, and other circumstances outside our control may affect delivery times.

ORDER TRACKING

When tracking information becomes available, it will be sent to the email address provided at checkout. Tracking information may take up to 48 hours to begin showing carrier updates after a shipping confirmation is issued.

Please make sure your email address is entered correctly when placing your order.

SHIPPING ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, contact us immediately at zyvera@zyveranail.com. We will make reasonable efforts to update the address before fulfillment begins, but address changes cannot be guaranteed after an order has entered processing or has shipped.

Zyvera Nail is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer. Additional shipping charges caused by an incorrect address, refused delivery, or unclaimed package may be the customer’s responsibility where permitted by law.

ORDER CHANGES AND CANCELLATIONS

Please contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations after fulfillment has begun.

Once an order has shipped, it cannot be canceled and must be handled under our Return and Refund Policy, if eligible.

LOST, DELAYED, OR MARKED-DELIVERED PACKAGES

If tracking shows that your package is delayed, please allow the carrier additional time to complete delivery.

If tracking shows “delivered” but you cannot locate the package, please check the delivery area, household members, neighbors, building management, and the carrier’s tracking details before contacting us.

For assistance with a package that appears lost or was marked delivered but cannot be located, contact us at zyvera@zyveranail.com with your order number and tracking information. We will review the available shipping records and assist with the carrier inquiry when appropriate.

A carrier’s delivery scan does not automatically establish eligibility for a refund or replacement. Each request will be reviewed based on the tracking information and circumstances.

DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE ORDERS

If your order arrives damaged, defective, incorrect, or incomplete, contact us at zyvera@zyveranail.com as soon as possible and include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Clear photographs of the packaging and shipping label

Eligible claims will be handled in accordance with our Return and Refund Policy.

RETURNS

Do not send products to the mailing address listed on our website or to any fulfillment warehouse without prior written authorization.

To request a return, contact zyvera@zyveranail.com first. If the return is approved, we will provide the applicable return instructions and authorized return address.

Unauthorized returns may not be accepted or refunded. Please review our Return and Refund Policy for eligibility requirements, return shipping responsibilities, and refund terms.

CONTACT US

Zyvera Nail is operated by Zyvera LLC.

Email: zyvera@zyveranail.com

Phone: +1 (484) 433-6490

Website: https://zyveranail.com

Customer service inquiries are normally answered within 2 business days.