Refund policy

30-DAY RETURN POLICY

We want you to feel confident ordering from Zyvera Nail. You may request a return within 30 days after your order is marked as delivered.

RETURN ELIGIBILITY

To be eligible for a return, the product must be unused, unworn, unaltered, and in the same condition in which it was received. All original nails, accessories, packaging, and the Zyvera Nail storage tin must be included.

Because press-on nails are personal-use beauty products, products that have been worn, applied, glued, filed, trimmed, reshaped, altered, or otherwise used cannot be returned for hygiene reasons, except when the product arrived damaged, defective, or incorrect.

HOW TO REQUEST A RETURN

Before sending anything back, contact us at zyvera@zyveranail.com and provide:

• Your order number
• The reason for the return
• Clear photos showing the product and its condition
• Clear photos of the shipping package if the order arrived damaged

We normally respond within 2 business days. If your request is approved, we will provide the applicable return instructions and return address.

Do not send products to the mailing address shown on our Contact Information page. Products returned without prior authorization, sent to an incorrect address, or sent cash on delivery may not be accepted.

CHANGE-OF-MIND RETURNS

Eligible unused and unopened products may be returned if you change your mind or order the wrong size. The customer is responsible for the return shipping cost. Original shipping charges are non-refundable.

We do not charge a restocking fee. However, any missing products, accessories, packaging, or storage tin may make the return ineligible for a refund.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible and no later than 30 days after delivery.

After reviewing the information and photos provided, we may offer a replacement, refund, or other appropriate resolution. If we require the item to be returned, we will provide return instructions and cover the authorized return shipping cost.

Please do not discard the product, packaging, or shipping label until your request has been resolved.

NON-RETURNABLE ITEMS

We cannot accept returns for:

• Press-on nails that have been worn, applied, glued, filed, trimmed, reshaped, altered, or otherwise used
• Products returned more than 30 days after delivery
• Products missing original components, accessories, packaging, or the storage tin
• Products damaged through misuse, improper application, improper removal, accidents, or normal wear
• Gift cards, if offered
• Items marked final sale, if clearly identified as final sale before purchase

This does not limit any rights you may have under applicable consumer protection laws.

EXCHANGES

We do not process direct exchanges. If an eligible product is approved for return, you may place a new order for the preferred size or style.

CANCELLATIONS AND ORDER CHANGES

Contact us as soon as possible if you need to cancel or change an order. We will try to accommodate the request, but cancellation or modification is not guaranteed once an order has entered processing or fulfillment.

If an order has already shipped, it must follow the return eligibility requirements described in this policy.

RETURN SHIPPING

For change-of-mind, preference, or incorrect-size returns, the customer is responsible for return shipping costs.

For an approved return involving an item that arrived damaged, defective, incomplete, or incorrect, Zyvera Nail will provide the applicable return instructions and cover the authorized return shipping cost.

We recommend using a trackable shipping service and keeping the shipping receipt. We are not responsible for unauthorized returns or return packages lost before delivery to the approved return destination.

REFUNDS

We will notify you after the returned product has been received and inspected.

If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may require additional time to post the refund to your account.

Original shipping charges are non-refundable except when the return results from an item that arrived damaged, defective, incomplete, or incorrect.

If more than 15 business days have passed since we approved your refund, please contact us at zyvera@zyveranail.com.

REFUSED, UNCLAIMED, OR UNDELIVERABLE PACKAGES

Additional shipping costs resulting from an incorrect or incomplete address, refusal of delivery, failure to collect a package, or failure to complete required customs procedures may be deducted from any eligible refund, to the extent permitted by law.

CONTACT US

Zyvera Nail is operated by Zyvera LLC.

Email: zyvera@zyveranail.com
Phone: +1 (484) 433-6490
Website: https://zyveranail.com

We normally respond within 2 business days.