Privacy policy

PRIVACY POLICY

Last updated: August 2, 2026

Zyvera Nail is operated by Zyvera LLC (“Zyvera Nail,” “Zyvera,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://zyveranail.com, purchase our products, communicate with us, or otherwise use our website, online store, and related services (collectively, the “Services”).

Our online store is hosted by Shopify. Shopify provides the commerce platform that enables us to offer the Services to you. Other service providers, including payment processors, fulfillment providers, shipping carriers, analytics providers, and advertising partners, may also process personal information in connection with the Services.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

  1. PERSONAL INFORMATION WE COLLECT

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to an individual. It does not include information that has been aggregated or de-identified so that it can no longer reasonably identify an individual.

Depending on how you interact with the Services, we may collect the following categories of personal information:

Contact Information

This may include your name, email address, telephone number, billing address, shipping address, and other contact details you provide.

Order and Transaction Information

This may include the products you view, place in your cart, purchase, return, or request to cancel; your order history; product size selections; shipping method; order value; transaction date; payment status; delivery status; and communications relating to an order.

Payment Information

When you make a purchase, payment information is submitted through Shopify and the applicable payment processor. Depending on the payment method selected, the payment processor may collect your payment card number, bank or financial account information, billing information, and authentication details.

Zyvera Nail generally receives payment confirmation, transaction status, payment method type, billing details, and limited payment information needed to manage the transaction. We do not normally receive or store your complete payment card number.

Account Information

If customer accounts are available and you create one, we may process your account name, email address, order history, preferences, and account settings. Passwords and other authentication information may be processed through Shopify’s systems.

Customer Service and Communications

We collect information you provide when you contact us, submit a question, request a return, report a damaged or incorrect item, respond to a survey, or otherwise communicate with us. This may include photographs or videos you voluntarily provide to document a product or delivery issue.

Device, Internet, and Usage Information

When you use the Services, we and our service providers may automatically collect information such as your IP address, browser type, device type, operating system, device identifiers, approximate location derived from your IP address, pages viewed, links clicked, referring website, session activity, date and time of access, and interactions with our website, advertisements, or emails.

Marketing and Preference Information

This may include your email or advertising preferences, consent choices, products viewed, cart activity, purchases, and interactions with promotional messages or advertisements.

We do not ask you to provide Social Security numbers, government identification numbers, precise geolocation, health information, or other sensitive personal information through ordinary customer service communications. Please do not send sensitive information to us unless it is specifically requested through a secure and appropriate process.

  1. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

  • Directly from you when you place an order, create an account, complete a form, contact us, request customer service, or otherwise provide information to us;

  • Automatically through cookies, pixels, tags, log files, and similar technologies when you use the Services;

  • From Shopify and payment processors that support our online store and transactions;

  • From CJdropshipping, shipping carriers, and other fulfillment or logistics providers involved in processing and delivering orders;

  • From Pinterest and other advertising, marketing, social media, or analytics providers when permitted by applicable law and your privacy settings;

  • From fraud prevention, security, and verification providers; and

  • From other parties when you direct them to provide information to us or otherwise consent to the disclosure.

  1. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes:

Providing the Services and Processing Orders

We use personal information to:

  • Operate and maintain our online store;

  • Process and confirm purchases;

  • Process payments and refunds;

  • Fulfill, package, ship, track, and deliver orders;

  • Communicate order and delivery updates;

  • Review return, refund, damage, or order issue requests;

  • Maintain customer accounts and order histories;

  • Provide customer service; and

  • Carry out our obligations under our Terms of Service and other policies.

Customer Service and Communications

We use personal information to respond to questions, address order or product issues, verify information, process requests, and maintain our customer relationship. Our normal customer service response time is within two business days, although privacy rights requests may be handled within the period required by applicable law.

Improving and Personalizing the Services

We may use information to understand how customers use the Services, improve website functionality, evaluate product interest, personalize the shopping experience, analyze store performance, and develop or improve products, content, and services.

Marketing and Advertising

Where permitted by law, we may use personal information to send promotional emails, measure marketing performance, display advertisements, create or manage product catalogs, and provide advertising that may be based on your activity on our website or other websites and platforms.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message. You may still receive non-promotional communications concerning orders, transactions, customer service, security, or policy changes.

Security, Fraud Prevention, and Legal Compliance

We may use personal information to detect, prevent, and investigate fraud, payment disputes, unauthorized transactions, security incidents, unlawful conduct, or violations of our policies. We may also use information to comply with applicable laws, tax and accounting requirements, court orders, subpoenas, government requests, and other valid legal processes.

  1. COOKIES AND SIMILAR TECHNOLOGIES

Our website and service providers may use cookies, pixels, tags, software development kits, local storage, and similar technologies.

These technologies may be used to:

  • Keep the website and checkout functioning;

  • Remember preferences and cart contents;

  • Authenticate users and protect account security;

  • Detect fraud and prevent misuse;

  • Understand website traffic and customer interactions;

  • Measure the effectiveness of advertising;

  • Build or update product catalogs; and

  • Provide or measure personalized and targeted advertising.

Some cookies are necessary for the website to operate. Other cookies, including analytics or advertising cookies, may be optional depending on applicable law and the privacy controls available in your region.

You may control cookies through your browser settings and through any cookie banner or “Your Privacy Choices” link made available on our website. Blocking certain cookies may affect website functionality, saved preferences, or checkout features.

  1. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this Privacy Policy:

Shopify

Shopify hosts our online store and processes information needed to provide checkout, account, transaction, fraud prevention, analytics, and other commerce services.

Payment Processors and Financial Service Providers

Payment processors, banks, card networks, digital wallet providers, and fraud prevention providers may process information needed to authorize, complete, refund, or investigate transactions.

CJdropshipping, Fulfillment Providers, and Shipping Carriers

We use CJdropshipping for inventory management, fulfillment, and shipment of orders. We may provide CJdropshipping, its warehouses, logistics providers, and shipping carriers with information needed to fulfill and deliver orders, including your name, shipping address, telephone number, email address, order contents, product variants, and delivery instructions.

Your personal information may be shared with downstream shipping carriers or service providers used to transport and deliver your order.

Pinterest and Marketing Partners

We use Pinterest in connection with our business account, product catalog, marketing, analytics, and advertising activities. Pinterest and related technology may receive information about visits to our website, product views, shopping activity, purchases, device information, cookie identifiers, IP address, and advertising interactions.

Pinterest processes information according to its own privacy policy, available at:

https://policy.pinterest.com/en/privacy-policy

We may also use other analytics, email, advertising, or social media providers to operate campaigns, measure performance, communicate with customers, or understand website activity.

Technology and Professional Service Providers

We may disclose information to website, cloud hosting, email, customer support, analytics, cybersecurity, accounting, legal, tax, insurance, and other professional service providers that assist us in operating the business.

Legal, Safety, and Business Purposes

We may disclose personal information when reasonably necessary to:

  • Comply with applicable laws or valid legal process;

  • Respond to government or law enforcement requests;

  • Protect the rights, property, safety, and security of Zyvera LLC, our customers, or others;

  • Investigate fraud, unlawful conduct, or policy violations;

  • Enforce our agreements and policies; or

  • Complete or evaluate a merger, financing, acquisition, reorganization, sale of assets, bankruptcy, or similar business transaction.

At Your Direction

We may disclose information when you request or authorize us to do so, including when you choose to interact with a third-party feature, platform, payment method, or service.

  1. TARGETED ADVERTISING, SALE, AND SHARING

We do not sell personal information in exchange for money.

However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. Under those definitions, our use of advertising cookies, pixels, catalogs, analytics, or advertising services—including Pinterest—may be considered a sale or sharing of personal information or the processing of personal information for targeted advertising.

Depending on the technologies enabled and your interactions with the Services, the categories of information involved may include:

  • Online identifiers, cookie identifiers, IP addresses, and device information;

  • Internet or electronic network activity;

  • Product views, cart activity, purchase activity, and other commercial information; and

  • Inferences about interests or preferences.

You may exercise an applicable right to opt out by:

  • Using any cookie banner or “Your Privacy Choices” link available on our website;

  • Enabling a recognized Global Privacy Control signal in your browser; or

  • Emailing zyvera@zyveranail.com with the subject line “Privacy Opt-Out Request.”

Where required by applicable law, we treat a recognized Global Privacy Control signal as an opt-out request for the browser or device sending the signal. More information is available at:

https://globalprivacycontrol.org/

Because browser-based choices may apply only to the browser or device used, you may need to repeat your choice on other browsers or devices or after clearing cookies.

  1. SHOPIFY’S PROCESSING OF PERSONAL INFORMATION

Our Services are hosted by Shopify. Information you submit through the Services is transmitted to and processed by Shopify to provide and improve Shopify’s commerce services.

In some circumstances, Shopify acts as our service provider or processor. In other circumstances, Shopify may process information for its own purposes and be independently responsible for that processing, including certain security, fraud prevention, analytics, personalization, and enhanced commerce features.

You can learn more about Shopify’s privacy practices at:

https://www.shopify.com/legal/privacy?country=us&lang=en

You can access Shopify’s privacy controls and submit applicable requests concerning information for which Shopify is directly responsible at:

https://privacy.shopify.com/en

  1. THIRD-PARTY WEBSITES AND SERVICES

The Services may contain links to websites, applications, social media platforms, or services operated by third parties. We are not responsible for the privacy, security, accuracy, availability, or content of third-party services.

If you follow a third-party link or use a third-party service, the third party’s privacy policy and terms will govern its collection and use of your information. We encourage you to review those policies before providing personal information.

  1. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically is completely secure. We cannot guarantee absolute security.

Please do not send complete payment card numbers, account passwords, Social Security numbers, government identification documents, or other highly sensitive information through ordinary email or customer service messages.

  1. DATA RETENTION

We retain personal information for as long as reasonably necessary to:

  • Provide the Services and fulfill orders;

  • Maintain transaction and customer service records;

  • Manage returns, refunds, disputes, and chargebacks;

  • Prevent fraud and protect security;

  • Comply with tax, accounting, legal, and regulatory requirements;

  • Resolve disputes; and

  • Enforce our agreements and policies.

Retention periods depend on the nature and sensitivity of the information, the reason it was collected, applicable legal obligations, and whether the information is needed to establish, exercise, or defend legal claims.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to legal and technical limitations.

  1. CHILDREN’S PRIVACY

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Individuals who have not reached the age of majority in their jurisdiction should use the Services and make purchases only with the involvement and permission of a parent or legal guardian.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review and, where appropriate, delete the information.

We do not knowingly sell or share the personal information of individuals under 16 for targeted advertising as those terms are defined by applicable law.

  1. YOUR PRIVACY RIGHTS

Depending on where you live and subject to applicable legal limitations, you may have the right to:

  • Request confirmation of whether we process your personal information;

  • Request access to or a copy of personal information we maintain about you;

  • Request correction of inaccurate personal information;

  • Request deletion of personal information;

  • Request portability of certain personal information;

  • Restrict or object to certain processing;

  • Withdraw consent where processing is based on consent;

  • Opt out of the sale or sharing of personal information;

  • Opt out of targeted advertising;

  • Appeal a decision concerning a privacy request; and

  • Receive equal service and pricing without unlawful discrimination for exercising a privacy right.

To submit a request, email:

zyvera@zyveranail.com

Please use the subject line “Privacy Request” and describe the right you wish to exercise.

We may need to verify your identity and request information reasonably necessary to locate the relevant records. We will use verification information only for processing and documenting the request.

An authorized agent may submit a request where permitted by law. We may require proof that the agent is authorized to act on your behalf and may ask you to verify your identity directly.

If we deny a request, you may appeal the decision by emailing zyvera@zyveranail.com with the subject line “Privacy Request Appeal.”

We will respond within the period required by applicable law. We will not unlawfully discriminate against you for exercising a privacy right.

  1. COMMUNICATION PREFERENCES

You may unsubscribe from promotional emails by using the unsubscribe link contained in the email or by contacting us.

Even if you opt out of promotional communications, we may continue to send non-promotional messages relating to orders, payments, deliveries, returns, customer service, account security, policy updates, or other transactional matters.

  1. INTERNATIONAL DATA PROCESSING

Although our current shipping market is the United States, our website may be accessed from other locations, and our service providers may process information in the United States, Canada, China, or other countries where they or their service providers operate.

Privacy and data protection laws in those countries may differ from the laws where you reside. Where required by law, applicable service providers use recognized legal safeguards for cross-border transfers.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes to our Services, technology, providers, business practices, or legal requirements.

When we update this Privacy Policy, we will revise the “Last updated” date and publish the updated version on our website. We will provide additional notice when required by applicable law.

  1. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or a privacy rights request, please contact us:

Zyvera Nail
Operated by Zyvera LLC

Email: zyvera@zyveranail.com

Phone: +1 (484) 433-6490

Website: https://zyveranail.com

Mailing address:

Zyvera LLC
1007 N Orange St., 4th Floor, Suite 5335
Wilmington, DE 19801
United States

This is a mailing address only and is not a product return address. Do not send returns to this address. To request a return, contact us first at zyvera@zyveranail.com and wait for return authorization and the applicable return instructions.